In case you weren’t at Apple’s press conference for the iPhone 2.0 announcement, engadget was there to blog the major points. iPhone 2.0 is really a software upgrade, but an important one. Third-party developers now get a shot at creating software with the same SDK used internally by Apple. Oh, and one more thing – there are enterprise applications.
While the Spore demo was impressive, it’s iPhone’s new ability to synchronize with Microsoft Exchange that has captured the attention of the enterprise community. Emails, calendar appointments, and contacts are pushed out in real-time. For the contact center world, the new push capability is incredibly handy if you’re a field technician trying to coordinate a trouble ticket with an agent.
The iPhone already supports PBX functionality. With the 2.0 upgrade, this “consumer” device is not so quietly morphing into a business-class tool that competes head-to-head with the likes of Blackberry, Treo and Windows Mobile.
So, are you getting ready to toss out your BlackBerry? I’d be interested in learning whether iPhone 2.0 is changing your mobile device plans. Drop me a line and let me know.