June 09, 2008 | Author: Andy Green FYI: iPhone 3G At today’s WWDC event, Apple made good on its promise. They’ve closed the deal on delivering a 3G version of iPhone with GPS. A more detailed live-post of the event can be found here. The takeaways: spiffy location-based services, continuing follow through on push-based, more enterprise apps, and a 3G chip that will support high-speed access just about anywhere in the world.
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May 16, 2008 | Author: Andy Green Does iPhone give video critical mass? At a recent gathering with my Gen-Y nieces and nephews, I realized I was on the far side of the mobile video adoption curve. They were very comfortable using their laptops and mobile devices to view movies and music clips and engage in two-way video chats with friends and family. It’s becoming clearer to me that some of video’s acceptance issues will be solved actuarially. In the meantime, the expected launch of a 3G version of the iPhone in June may just sway—I’m not saying it’s a tipping point!—more consumers to video. This will have direct implications for contact centers. More >> Permalink | Comment Now >>
