February 13, 2008 | Author: Zack Taylor Facing Up - Social Networks Coming to an Interaction Near You The ever-growing popularity of social networks is allowing sites like Facebook to thread their way into more mainstream brands. On January 30th, the Wall Street Journal added a feature that allows subscribers to see which WSJ stories are popular among their Facebook friends. More >> Permalink | Comments (3)
February 01, 2008 | Author: Andy Green No Questions Asked With no questions asked, Amazon replaced a $500 PlayStation 3 that New York Times business writer Joe Nocera had purchased as a Christmas present for his son. Tracing the package from the Amazon site, Nocera realized his gift had been delivered and signed for by a neighbor in his apartment building. But the package was misplaced and eventually stolen. He called Amazon’s customer service number, pleaded for mercy, and to his surprise, the agent agreed to send Nocera another one. More >> Permalink | Comments (3)
December 11, 2007 | Author: Zack Taylor The Ultimate Blind Transfer Since products tend to drift towards commoditization as markets mature, it's often been stated that the only sustainable differentiator over time is service. More >> Permalink | Comment Now >>
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